Focus on application management (third party maintenance). This page describes a generic procedure for the maintenance of projects realized by AViSTO.
Corrective application maintenance concerns the correction of malfunctions observed and reproduced by the customer.
For a website for example, a malfunction is an anomaly rendering unusable a functional element, software, graphics, navigation …, or a non-compliance with detailed specifications.
All the corrective application management requests sent to AViSTO (anomalies, evolutions …) are recorded and followed-up in a collaborative tool like RedMine.
In a nominal case, the corrective application management request processing cycle is the following:
In the event that the anomaly is related to an AViSTO realization under warranty, the correction is carried out free of charge by making every effort to do it as soon as possible.
In the event that the anomaly is not related to an AViSTO realization under warranty, the correction is proposed as an evolution to the customer. In this case, the customer and AViSTO study the possible solutions.
Progressive maintenance concerns the realization of changes requested by the customer.
Any request for evolution is analyzed by AViSTO during this phase.
As part of a website, evolution requests can be of several types, such as:
In a positive and constructive partnership approach, AViSTO reserves the right to propose progressive actions throughout the duration of the contract. The implementation of these proposals can only be initiated after their validation by the client.
In any case, the support of the evolutions will follow the following application management process:
Do you have a project in the field of application management to submit to us? Do not hesitate to contact us!